General Questions

Do you have references?

Yes, we can provide you with a list of our satisfied clients.

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Do I have to sign a contract?

Yes, we need a signed statement that you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies/procedures.

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How much notice of cancellation do you need?

24 hours please.

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What happens if my pet becomes injured or ill?

We are dedicated to excellent care of your pet and have a 24 hr. vet on call. In the event of an emergency we will take your pet to the nearest animal hospital or your own vet. At this same time we will be contacting you or your emergency contact person.

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What happens if my sitter becomes ill or injured?

There is always a back up sitter available who is trained and aware of your specific needs.

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What is the purpose of the email service confirmation that gets sent when I book a service?

The schedule confirmation messages are service we offer primarily for peace of mind for you. Having the dates of service correct, the services to be delivered clearly documented eliminates any possible confusion or misunderstanding. The service confirmations also keep you updated on the status of any credit or balances you may have on file from returning home early or by extending your trip.

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If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?

You can email the changes to us or you can call our office. We will make the adjustments in our system and send you and updated confirmation.

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Are you bonded and insured?

Yes

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How do you handle pet accidents and destruction of property?

We will make every attempt to clean accidents with supplies you have on hand for this purpose. If you have no suitable supplies we will purchase them for you, adding them to your final bill. Please be aware that not all accidents can be completely erased, no matter what product is used. If you have scheduled one/two visits per day for your pet and we routinely find feces or urine at the next scheduled visit, we will begin visiting your pet two/three (2/3) times per day. You will be notified if this occurs and billed accordingly.

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Pet Taxi Service

This service can be contracted to fit around the requirements of the actual pet sitting. In the case of cats who hide, we will make every attempt to get them into a carrier. If this proves impossible after at least 15 minutes we will advise you so that you can notify the vet or groomer.

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